I spent as much time as I could talking to people. From nurses, classmates, colleagues, to even talkative people sitting next to me on flights. Whether done formally through a qualitative forms or casually Discord calls, you can find value through doing this and asking the right questions.

Design and chess are related in the way we think. Either through logic or feeling, you need to use a mix of both at the right time in order to make the right decision. In general, I'd say UI is best driven by feel and UX by logic.

I intentionally chose to make the healthcare worker portal use a dark mode so that the screen wouldn't light up the worker's face and make it look like they were distracted. I also chose a sharper and slightly serious and corporate look to convey a sense of trust in users using adapting UI cues from both Material and Carbon. That said, I believe there is work to be done in terms of testing regarding this.

While exploring blockchain and tokenization for securing health records, I realized there is a balance to strike. It's crucial to introduce innovative features that are not only technologically advanced but also understandable and desirable to users. By focusing on user education and intuitive design, I ensured that these advanced technologies were approachable and beneficial to everyday users, ultimately enhancing their healthcare experience without overwhelming them.