I spent as much time as I could talking to people. From nurses, classmates, colleagues, to even talkative people sitting next to me on flights. Whether done formally through a qualitative forms or casually Discord calls, you can find value through doing this and asking the right questions.

After creating this case study, I discovered a type of usability testing called the "Wizard of Oz Method". It works by letting someone behind the scenes work as the system you're trying to test. This could have unlocked the opportunity for me to get more valuable feedback through creating more real experiences for users.

To build trust, I leaned into a sharper, more serious visual style. My thoughts for dark mode UI weren't just aesthetic; they were intentional. I wanted to help humanize interactions by preventing workers’ faces from lighting up in a way that could feel performative or distracting. Still, there’s a perceived tension between approachability and seriousness—two traits that often feel at odds but can coexist with the right balance of design choices. It's a space I’d like to keep exploring through research, testing, and iteration.

Usefulness is more important than shiny ideas. During my research, I found myself exploring shiny ideas like blockchain and tokenization for health records. After speaking with users, I found that despite the tech’s potential, most average people likely wouldn’t have adopted these solutions. I learned how important it is to balance both vision with value.