I spent as much time as I could talking to people. From nurses, classmates, colleagues, to even talkative people sitting next to me on flights. Whether done formally through a qualitative forms or casually Discord calls, you can find value through doing this and asking the right questions.

I recently discovered a type of testing called "Wizard of Oz method". It works by letting someone behind the scenes work as the system you're trying to test. Though I got user feedback on prototypes, I may have gotten even deeper insights by opening this realm of possibility.

I intentionally chose to make the healthcare worker portal use a dark mode so that the screen wouldn't light up the worker's face and make it look like they were distracted. I also chose a sharper and slightly serious and corporate look to convey a sense of trust in users using adapting UI cues from both Material and Carbon. That said, I believe there is work to be done in terms of testing regarding this.

While exploring blockchain and tokenization for securing health records, I realized there is a balance to strike. It's crucial to introduce innovative features that are not only technologically advanced but also understandable and desirable to users. By focusing on user education and intuitive design, I ensured that these advanced technologies were approachable and beneficial to everyday users, ultimately enhancing their healthcare experience without overwhelming them.